Type of Personal Information Collected
If you choose to transact with CTOS for any products and / or services or use CTOS’s Portal, you will be asked to provide your personal information such as (but is not limited to) name, identification card number, mailing address, phone number(s), email address(es), contact preferences and language preferences. Where you intend to use CTOS’s Portal for purposes of making transactions involving online payments, your banking account or credit card information may also be collected for the purpose of processing your payments.
Personal contact information – information that would allow us to contact you personally such as your name, home or mailing address, phone number or email address. In some cases it would include information you give us about someone else (e.g. if you provide a friend’s email address for a tell-a-friend programme).
Account login information
Demographic information (e.g. date of birth, age etc)
Technical computer information (e.g. IP addresses, type of operating system, web browser type)
Website Usage Information – information about how you use or navigate our websites, applications, online advertisements including which links you click, which pages you view and for how long, and other similar information and /or statistics such as date and time of visit, which site you came from, and site activities).
Information from verification processes undertaken by us.
Consumer generated content – This includes information that you create and voluntarily share with us (and perhaps others) by uploading it to one of our websites or applications, including on our social network sites such as but not limited to Facebook or Twitter.
Social network information – this includes information that is part of your profile on a third party social network (such as but not limited to Facebook) and that you allow the third party social network to share with us,
Payment information including your credit card details, billing name and address (when you transact with us via the CTOS Portal),
Other information which we might need to collect for a specific campaign, form, feature or other service that you use or request.
Sensitive personal information – This includes information about your physical or mental health or your medical condition and your religious beliefs which was gathered with your explicit consent at the point of collection.
Use of Personal Information Collected
The purpose of collecting your personal information may include but not limited to the following identity verification; please note that when we obtain information about individuals from third parties, we use reputable sources, including public repositories. CTOS takes appropriate measures to assure the quality of information which we collect.
Disclosure of Personal Information to Third Parties
Whenever required by law, we will disclose your information to the government bodies, authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of CTOS, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorised companies such as our data processors.
If you choose to register and transact with CTOS, your personal information may be shared where necessary and only on a need to know basis with companies within the CTOS Group of Companies (i.e. subsidiaries under CTOS Holdings Sdn. Bhd.), so as to serve you in the most efficient and effective manner.
CTOS may disclose your personal information to the following parties for the purposes stated above:-
Information Security: How We Protect Your Privacy
CTOS is committed to implementing the highest standards of information security to protect the privacy and confidentiality of your personal information. We limit access to your personal information to authorized employees. We also maintain physical, electronic, and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure.
Some of the other central features of our security measures include:
Accessing your Personal Information
The following outlines the choices you have with respect to the collection and use of your personal information by us.
How to opt out – If you do not want to receive communications and/or services from CTOS website or brand, please do not opt-in for those communications or services at the time of registration. If you have opted-in and, at a later time, wish to opt-out, please log in to your profile on our website or application and amend your preferences by unchecking the box for marketing materials.
What if I receive an e-mail, message or another contact I am not expecting – Along with every e-mail marketing communication sent to you, we provide you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
How do I know whether I am opted in – You can always review or update any personal information that we may have collected about you. To do this, log in to your profile on our website or application and look for a checked box for marketing materials. If the box for marketing materials in your profile is unchecked but you continue to receive marketing materials from CTOS, kindly write in to us at firstname.lastname@example.org.
Contact Number: 603-2722 8833