FAQs - eTR New Pricing and Guidelines (Effective 1st January 2018)

1. What if the value of my debt is less than RM150 per record?


Based on the orders issued by the Registrar Office of Credit Reporting Agencies, the value of the debt must be minimum RM150 per record to be listed.



2. What if the ageing of my debt is less than 60 days but it is valued more than RM150 per record?


Based on the orders issued by the Registrar Office of Credit Reporting Agencies, the trade reference submitted must meet both criteria of minimum debt value of RM150 per record AND ageing of more than 60 days to be listed. We would suggest for you to upload the debt if it still remains uncollected after it has aged to 60 days past due.


3. What relevant documents must I furnish with my trade reference submission?


You must furnish one or more of these documents: invoices, contracts that contains commercial obligations to the trade reference. Other documents such as account statements, documents relating to payment, billing and collections, letter of demand or reminder letters will be helpful too.



4. What if I am not able to furnish the relevant documents to support my trade reference?


Based on the orders issued by the Registrar Office of Credit Rating Agencies, the trade reference cannot be submitted. In instances where it is not practicable to upload the supporting documents, you must then ensure that it is readily available within 3 working days upon request by CTOS.



5. In circumstances where supporting document submission is not practicable, what will happen if I am not able to furnish the relevant documents to support my trade reference upon request from CTOS?


In the event where the relevant documents cannot be produced within 5 working days after a request is made, CTOS reserves the right to refuse or remove the trade reference.



6. How long will the trade reference be removed in the event of a dispute?


The trade reference will be removed for the duration of the investigation, up to a maximum of 21 days before a decision is made on the next course of action. In the case where supporting document cannot be produced, CTOS reserves the right to remove the eTR record.



7. What if the total value of all my debt is RM15,000 and below?


You will not be charged any administrative fee for the months where the total value of the debt listed is RM15,000 and below.



8. How is the number of outstanding eTR records submitted determined over the course of the month?


The number of outstanding eTR records submitted will be based on the highest number of outstanding eTR records submitted in the calendar month



9. How would I be charged if I list & delist eTR records over the course of the month?


You will be charged for the highest volume of eTR records within the calendar month



10. Will the eTR administrative fee be charged on pro-rated basis based on my listing date?


The administrative fee will be applicable as long as the eTR record is listed within the calendar month. There will be no pro-ration of eTR administrative fees.



11. If I have eTR listing that is more than [X] years, will I still have to pay the monthly administrative fee?


The administrative fee per month is based on the number of outstanding eTR records that is listed. However there will not be any administrative fee incurred for debts with total value of RM15,000 or below irrespective of the number of listing.



12. Are the existing eTR record(s) subject to this new guidelines?


The administrative fee per month is based on the number of outstanding eTR records that is listed. However there will not be any administrative fee incurred for debts with total value of RM15,000 or below irrespective of the number of listing.



13. If I want to do a housekeeping on my existing eTR records, will I be charged a delisting fee if I remove the existing eTR records prior to 1st January 2018?


The existing eTR pricing scheme remains effective until 31st December 2017.



14. How does this new guidelines benefit me?


You will now be able to predict and manage your costs better with the new pricing tiers. You can also submit as many listings as you want within the same pricing tier. This way you can maximise your eTR submissions according to the price you pay to get more value for your money.



15. How effective is the eTR function going to be now that I am paying a monthly administrative fee?


There are a number of additional value added services and benefits that we will be providing to you, such as:

  • • We will be doing notification to the debtor, provided contacts are submitted and/or available
  • • Increased exposure to consumers when the debtor conducts a self-check with CTOS
  • • The new pricing model encourages submission of more records at no additional cost within the same pricing tier
  • • You will now be able to predict and manage your costs better with the new pricing tiers
  • • The full details of the trade reference will now be included in main report (Section E), and therefore giving it more emphasis and visibility



16. Based on the new guidelines by the Registrar Office of Credit Reporting agencies, what official documents provided by the Registrar Office that I can refer to?


You can refer to Credit Manager Portal > HELP menu > Forms & Templates > Others.



17. I would like to terminate my service as I am not agreeable to these new guidelines. Will there be a penalty if I have not fulfil the 6 months tenure of the agreement?


The terms and conditions of the existing Terms and Conditions of Use in Appendix D of the subscription agreement will still apply. [To reiterate benefits in point 15]. You may still continue to use Credit Manager without the eTR administrative fee if you decide not to participate in the eTR Service.



18. How do you define the 60 days overdue?


The number of days overdue is calculated based on the number of days after the credit term of your payment terms and conditions.



19. What if I have existing eTR listing that is valued below RM150 per record and overdue less than 60 days?


You are advised to update the record to reflect the latest ageing and overdue amount. Effective 1st January 2018, any records that does not meet this criteria will be removed.


Established in 1990, CTOS is Malaysia's leading Credit Reporting Agency (CRA) under the ambit of the Credit Reporting Agencies Act 2010.

At CTOS, we facilitate credit extensions by empowering individuals and businesses with access to crucial information at greater ease and speed.


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